Dental
Divas –
Dealing with Dental Drama
Understanding
your own behavior styles
and those of your co-workers goes a long way towards
understanding each other
and improving communications. There are numerous tests
available to help you
sort out this information.
Here is a
brief
recap of communicating Do’s
and Don’ts:
Do’s
Don'ts
Quiet
Supporters
Start
personally
Rush to the agenda
Be sincere,
candid
Be all cold business
Be patient
Force responses
Ask “How”
questions
Debate
facts and figures
Hurt
feelings?
Patronize or
bully
Watchful
Analyzers
Be direct
and
prepared
Be messy, unorganized
Be timely,
persistent
Dilly-Dally
or rush
Be
realistic,
accurate
Messy,
confused
Take time
to fact
check
Use unreliable sources
Provide
facts
& figures
Use opinions as facts
Flamboyant
Promoters
Take time
to
socialize
Curt,
cold or tight-lipped
Talk people
and
goals
Drive
facts and abstract
Ask
opinions
Talk down
Let them
dream
Dogmatic
Put details
in
writing
Leave things
hanging
Dominant
Controllers
Be clear
and
specific
Ramble or
waste time
Stick to
business
Focus on personal
relations
Be prepared
and
organized
Messy or confused
Ask ‘What’
questions
Ask
rhetorical questions
Provide
facts
& figures
Speculate